1 Your booking must be for holiday purposes only. The property must not be used for gatherings, such as weddings or parties or for business purposes (except by prior special arrangement). Please note also condition 3.
2 The property will not be available before 4:00pm on the first day of your booking and you must leave before 10:30am on your last day.
3 Excluding babies in cots, the number of people occupying the property and its grounds must not exceed the number shown on the website. You may invite guests to visit you during your stay, however they must not stay overnight. This is very important because our properties are prepared, furnished and equipped for the number of people specified and greater numbers cause damage and excessive wear and tear.
4 You may bring up to two dogs. They must be kept off the furniture and under proper control. No other pets are permitted.
5 No fireworks, Chinese or sky lanterns (or other lights or illuminations which have naked flames) shall be let off from the property (including any garden or grounds).
6 Whilst the information on our website and any leaflets is correct at the time of writing, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you.
Contract and warranties
7 Once we have accepted your booking and payment, a contract has been entered into, which includes these conditions, and such contract is governed by Scottish law. Payment of all required amounts when they are due is of the essence of the contract.
8 When you make a booking you warrant that you are over 18 years old and accept full responsibility for all persons who will use the property during the period booked and you have read all the Terms & Conditions.
9 Reservation requests received by email will be held for four days. If we are unable to contact you by email or telephone and take payment within four days of receiving your reservation request, your reservation will lapse. Provisional bookings made by telephone will remain firm provided we receive the amount due within the period agreed at the time of booking (usually four days).
10 If your stay starts within a month of the date you make your booking, you are required to pay the total price at the time of booking.
11 You are required to pay a deposit of £100 at the time of booking.
12 Bookings must be for our normal booking periods and will not be for fewer than three days. In the case of bookings for more than one week, we provide bed linen and towels but no cleaning for each successive week. We will only remake beds with the new linen if you ask for this one month before your holiday.
13 If you pay a deposit, the balance must be received at least a month before the beginning of the period booked. We do not undertake to remind you and if we do not receive the balance when due, we shall, with regret, cancel your booking and you will lose your deposit.
14 We accept payment on-line by PayPal or common credit cards (via PayPal), direct bank transfer, and sterling cheques drawn on a UK bank. All payments must be in sterling.
Loss or damage
15 When you book, you agree to indemnify us against all loss and damage arising (including more than normally and reasonably anticipated amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and, without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning.
Problems during your stay
16 If you have any issues concerning the property during your stay you should notify us as soon as possible. We will not normally make any refunds in respect of complaints made after the customer's departure from the property if the customer did not make the complaint or problem known during the stay. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and the chance to put matters right.
17 If you cancel a booking for any reason, you must notify us in writing by email or by post.
The following cancellation charges will apply:
More than a month before start date: Your deposit
Less than a month and more than a week before start date: 50% of the total rental
A week or less before start date: 100% of total rental
You will be responsible for any travel costs incurred by you in relation to the booking.
18 We may cancel a booking at any time before the date on which it begins. We would expect to do this only for essential building work or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event we shall refund in full all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.
19 We accept no liability for any works or activity of any sort occurring on any premises adjoining or neighbouring our property, nor shall we be responsible for making any enquiries about the likelihood of, or providing any information to you about, any such works or activity.
20 Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in, since we can accompany the visitor.
Limitation of Liability
21 Our liability to you and those accompanying you at the property is strictly limited to direct loss up to the amount paid by you on booking but this does not apply to our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation on our part;
c) anything else for which liability may not at law be excluded.
We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise. We are also not liable to you for any noise or disturbance from neighbours or other activities outside the property (including agricultural and street noise).
22 We reserve the right to terminate a booking at any time if these conditions are not met in full.